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If retaining existing clients or maximising new opportunities are key areas of focus then allow us to describe how we have developed an integrated client management suite in conjunction with a major global advertising company that enables improved efficiencies and increased accountability as it’s core purpose.
Drive New Business Development
Tailor system to improve business development from new and existing clients. Manage account relationship-building activities over the short and long term with automated reminders and sales forecasts.
Improve Client Performance Satisfaction
Setup multi-level task schedules and track with automated management reports. Give clients access to selected workflows and documentation.
Improve Cashflow
Enable automated client billing based on job status within workflow. Improve cashflow by having the opportunity to bill jobs by segments completed.
Implement Failsafe Job Tracking
Pro-active up to the minute WIP reports provide both the client & client team with accurate job tracking information and improve internal productivity.
Improve Operating Margins
Reduce administrative costs by automating project workflow processes. Junior staff can improve operating efficiency.
Increase Client Lock-In
Build up a secure centralised document repository to form a core knowledge base of research instantly accessible by clients.
Global accessibility 24/7
Management & account managers can access system directly by laptop or PDA. Send, receive and post reports and client contacts via email.
A Unique Difference
The iLaunch Client Management Solution is a full-featured, efficiently designed, enterprise-scale solution that enables companies of all sizes to implement a fully-customized CMS application at a fraction of the cost and time of conventional solutions.
To the extent they are available for the advertising industry, CMS systems provide “customization” that is really only “configuration”. True customization to meet the needs of your business generally can’t be done in these systems or requires enormously expensive consulting cost.
iLaunch changes that forever. Your end-users can completely customize the iLaunch solution to meet all of your distinctive business requirements. In addition, the core functions of the system can be expanded to manage any other parts of your business functions.
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Functional Architecture
Value Proposition
With iLaunch you have a single point of access for managing all aspects of client interactions throughout your company and linking clients selectively by creating a custom portal.
For the first time you will be able to setup and track accountable sales and assignment work plans for all client activities using a single , fully-integrated solution.
Reporting, alerts and escalations can be automated or ad-hoc at any interval; and all activities can be made part of workflow, alert and escalation processes so that deadlines and exceptions can be actively managed.
Users can be given access to targeted parts of the system as desired with the comfort that field and document-level security will ensure confidentiality across the company.
Documents can be formatted as digitally-signed PDF documents and distributed through a workflow review sequence so that all parties are kept in an accountable information link.
Flexible Features and Functions
Key Benefits
- Integrate internal and client data.
- Intranet browser and wireless PDA.
- Scalable to 1,000’s of users.
- Expand to other business functions.
- End-users customize all functions.
Key Features
- Database security at a user, field and document level.
- Open systems, enterprise level environment.
- Simple for end-users to expand and customize without programmers.
- Integrate legacy systems.
- Share all information internally or externally.
- Built-in, multi-tier workflow, action, alert and automated reporting engine.
- End-user business analysts create or change workflows, alerts and reports based on your own business rules.
- End-user, business analysts create new custom modules for tracking and reporting management initiatives.
- Send alerts or escalations by email or phone.
- Fully customize any fields.
- Comprehensive, ad hoc and automated reporting.
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